Irate fans who spent thousands to see Adele in Las Vegas demand star pays for flights and hotels after finding out MID-AIR that she has axed her entire residency just 24 HOURS before first gig - as PR experts warn this is a 'disaster' for the star
- Adele announced on Thursday the indefinite postponement of her Las Vegas residency, due to start today
- Singer, 33, angered fans by giving only 24 hours notice, and blamed COVID-19 and 'delivery delays'
- She also failed to say when shows would resume, although tickets can be refunded, with April mooted in press
- Adele said she had been awake for 'over 30 hours' and had 'run out of time' to put on the show at Caesars
- Tickets cost between $85 and $680 for Ticketmaster verified fans, with some changing hands for $30,000
- Billboard estimated Adele brought in $50million in sales from presale for her upcoming Weekends With Adele
- Have YOU lost money or are affected by Adele cancelling her Vegas gigs? Email [email protected] or [email protected]
Adele fans today demanded the singer covers the cost of their Las Vegas flights and hotels after her 'astounding' decision to axe all her shows at the 11th hour when many were flying in or had already arrived in the entertainment capital of the world.
MailOnline has been inundated with emails from people who had already jetted into Sin City from across the US, Canada, Mexico, the UK and Europe to see the star, who is making a record-breaking $685,000 (£500,000) per gig before merchandising.
Adele announced the decision in a tearful Instagram video, apologising and telling fans: 'I'm so upset and I'm really embarrassed. We've been absolutely destroyed by delivery delays and Covid. Half my crew and team are [ill] with Covid and still are, and it's been impossible to finish the show'.
Fans paying between $85 and $12,000 for a ticket - or up to $30,000 on the black market - had already travelled to Las Vegas for the opening gig tonight. If they get tickets for replacement shows, now likely to be after Easter, most will be unable to go without more extraordinary expense and more time off work.
PR guru Mark Borkowski told MailOnline the last minute cancellation was a 'disaster' for the singer, saying: 'It's not great for Adele and I think she knows it', adding: 'Her response seemed very authentic. I guess it's down to whether the fans believe her word'. He said Adele will have to do something to appease her angry supporters, and fast, especially after she cancelled two shows in London at the last minute in 2017 and took four years to reschedule.
Ticketmaster are urging people to 'hang on to their tickets' for new dates predicted to be between April and June - but says they will give refunds if people apply online. But many are already in Vegas having travelled thousands of miles to be there for the opening night, demanding the singer covers the thousands of dollars they have already laid out on flights and hotel rooms they have no hope of getting refunds for.
Many are questioning her reasons for cancelling, saying they don't believe her claims that Covid and 'delivery delays' would require her to cancel all 24 nights and postpone them for months. Several fans said they were worried for her wellbeing, noticing a bruise-like mark on her left wrist in the video.
Fans already in Vegas are demanding she performs anyway, saying they don't care about a glitzy stage and lighting and would be happy to see her 'perform on a park bench'. Some say they will turn up at Caesars Palace at 8pm tonight anyway, in the hope she might be there, although she is understood to be at home in LA.
Gillian Rowland-Kain, 32, was already on her flight to Las Vegas from New York with her twin sister when she found out about the cancellation via social media. The attorney from Brooklyn said: 'I was furious that Adele waited so last minute to make this call. I recognise it's not a call any artist wants to make but she would've known yesterday that the show wouldn't be ready by tomorrow. Her lack of notice is astounding. I'm angry and frustrated'.
Thomas Wright flew from South Carolina for the opening night with a friend for the opening night. He told MailOnline that they spent $445 on each ticket, $1,600 on flights and hotel as well as $100 on Covid tests. They also spent $400 each on new outfits.
He said: 'I know I will not be able to get off of work to come back, I know I wouldn't be able to afford to come back. This trip has been a collection of Christmas and birthday gifts plus saving for myself'.
A British fan called David posted a photo from outside Caesars Palace just after the shows were axed. He tweeted: 'Christmas gift gone pear shaped as my wife and daughter are on the way to meet me in Vegas and unfortunately Adele has had to cancel'.
Adele was due to perform her biggest hits and most of her new album 30, which she says reflects her 'inner turmoil' at the end of her marriage to Simon Konecki, leaving her to 'sob relentlessly' as she made the record. She has since found love with sports agent Rich Paul, who she has hinted she would like to marry.
Like Britain and Europe, the US has also suffered an explosion of Omicron cases over the past month. But cases are now starting to slow down nationwide, where quarantine was recently cut to five days. If the Omicron outbreak continues to shrink in America, it will mirror trends seen in South Africa – the first nation to fall victim to the extremely-transmissible variant – and the UK, where experts have accepted it is in retreat.
'I'm gutted': Adele, 33, shocked her fans on Thursday when she revealed in a tearful video that she had been forced to postpone her massively popular upcoming Las Vegas residency due to COVID-19 cases among crew members
Gillian and her twin sister on the plane from New York to Las Vegas, minutes before finding out the show was cancelled. They have been left heartbroken and angry
This family were waiting to board their plane when they found out all the gigs had been axed at the 11th hour
Thomas Wright flew from South Carolina for the opening night with a friend for the opening night. He told MailOnline that they spent $445 on each ticket, $1,600 on flights and hotel as well as $100 on Covid tests. They also spent $400 each on new outfits, and put a brave face on it when arriving in Vegas
Fans highlighted the decision to cancel UK gigs at the last minute in 2017, which would take years to rearrange
This British fan is among many who are already in Vegas only to learn that Adele had cancelled, costing them time and money
Adele announced on Thursday that she was cancelling all 24 of her Vegas shows. People with tickets have been told to go back to who they bought them from for refunds rather than Caesars Palace (pictured yesterday)
A catering tent is seen outside the Colosseum, as workers digested the news that Adele's shows were cancelled. The team appeared to be working right until the announcement. Adele blamed Covid and 'delivery problems'
Adele needs to make amends to the fans, says PR guru
PR guru Mark Borkowski told MailOnline the last minute cancellation was a 'disaster' for the singer, saying: 'It's not great for Adele and I think she knows it', adding: 'Her response seemed very authentic. I guess it's down to whether the fans believe her word'.
Mr Borkowski says that Adele's PR team will have to do something to appease the upset fans. He said: 'I’m sure they will be considering a plan'.
He said: 'In truth for any high-profile artist in any field particularly music cancelling a gig per ticket short notice is a disaster.
'Artist agents know PR is all about understanding the importance of the fan. Frankly many of them wouldn’t be there without them.
'Cancelling a gig is a last resort. It’s not great for Adele and I think she knows it. One can see this by watching her painful statement on social media. Adele is a communicator and understands her audience so her response seemed very authentic.
'I guess it’s down to whether the fans believe her words. I’m sure there are number of fans making this journey and it is a very special and expensive moment for them. It will be interesting to see if any gestures are made to those in desperate need'.
Most coming to the opening shows face losing thousands of dollars on flights and accommodation after the British singer cancelled all 24 shows at the 11th hour claiming half her team has Covid and they 'ran out of time'. Most airlines and Vegas hotels demand 48 hours notice for cancellations, if they allow it at all.
Another fan, Gabriel, flew into Vegas from Quebec, Canada, and found out when they arrived in Nevada. He told MailOnline: 'We lost a large sum of money on plane tickets and hotels to come see her for nothing, pretty unacceptable that a multi-million dollar production team could pull the rug on the people who flew and risked getting Covid to see her because her 'show' wasn't ready. She is known for her voice not for her performances, for all I care I would've just enjoyed her sitting on a bench singing. Absolutely unacceptable, they have not mentioned anything about compensation for the travel expenses we had'.
Weekends With Adele' was due to run through April in Las Vegas, with all available tickets sold out. In an Instagram post late on Thursday, a visibly upset Adele said in her strong London accent: 'I'm so sorry, but my show ain't ready', saying they 'ran out of time'.
She went on: 'We've tried absolutely everything we can to put it together in time and for it to be good enough for you, but we've been absolutely destroyed by delivery delays and COVID. Half my crew and team are [ill] with Covid and still are, and it's been impossible to finish the show.
'I'm gutted — I'm sorry it's so last minute, we've been awake for over 30 hours trying to figure it out and we've run out of time,' she continued, as her voice started to break. 'I'm so upset and I'm really embarrassed and so sorry to everyone that traveled to get [to the show]. I'm really, really sorry.'
Adele did not say when the shows would be rescheduled, but there is speculation it could be from April, meaning anyone keeping their tickets will have to rebook all flights and accommodation. But there will be many who will no longer be able to go.
Fans wished her and her team well but questioned why Adele and her team had only come to that conclusion on the eve of her first show.
One woman accused Adele of 'crocodile tears', pointing out that obtaining refunds for travel and hotels was always complicated, while another posted a picture of a furious emoji, tweeting: 'Not Adele rescheduling after already buying plane tickets, show tickets & getting a hotel room'.
One fan wrote: 'What is wrong with the industry when Adele cancels her upcoming shows in Las Vegas - the day before opening? I'm sure she is devastated but fans already there from many places in the world will be extremely upset. I hope the Adele team comes up with something to appease fans'.
Another person with a ticket said: 'Super bummed that Adele has postponed all of her shows in Las Vegas. I've already spent $1200 between airfare, hotel, and the concert tickets. Not to mention vacation time from work'.
The price tag for the Weekends With Adele at Caesars Palace's Colosseum starts at £700 and ranges to £9,000 plus for the best seats in the house.
Adele, already worth an estimated $220million, was due to have access to Caesars $50,000-a-night private suite throughout her residency, which comes with a butler, executive assistant, chauffeur and security. A source said: 'She is expected to make over £500,000 per gig thanks to ticket sales alone, even before the merchandising. Caesars has rolled out the red carpet to ensure she's treated like the superstar she is'.
It is not clear why a 14-day COVID outbreak would postpone a multimillion-dollar show for months.
Caesars Palace says it understands the disappointment of Adele's fans who plan to turn up anyway
Adele released her fourth album 30 in early November and her Las Vegas residency was due to begin at The Colosseum at Caesars Palace Hotel on January 21. Now it has been cancelled indefinitely.
Some already in Sin City say they plan to turn up anyway.
Caesars Palace tweeted: 'We understand the disappointment surrounding the postponement of Weekends With Adele.
'Adele is an incredible artist, supremely dedicated to her music and her fans.
'Creating a show of this magnitude is incredibly complex. We fully support Adele and are confident the show she unveils at The Colosseum at Caesars Palace will be extraordinary.'
In November, she told Rolling Stone that she would not go on tour because she was worried about the logistics during the pandemic.
'It's too unpredictable, with all the rules and stuff,' she said. 'I don't want anyone coming to my show scared. And I don't want to get COVID, either.'
Fans of the 33-year-old singer had shelled out up to $30,000 for resale tickets for the eagerly-anticipated show - her first live concert in five years.
Adding to her woes were delivery delays that made it 'impossible to finish the show.'
She added that she had been awake for 'over 30 hours' trying to solve logistical issues but had simply 'run out of time' to be ready on Friday.
Many were sympathetic, but plenty were frustrated.
'This breaks my heart, for you and for me,' tweeted Amy Campbell, a medical professional in Tulsa, Oklahoma.
'I know how hard it is to put on a show, especially with a pandemic. But it's also hard to save enough money, to get time off work from a hospital, that is short staffed, book a flight and hotel, fly in two days early and find out 30 hrs before the show, when we are already here, that the reason we came for is not going to happen.
'The people with first weekend show tickets may not be able to afford the time or money to reschedule something like this.'
A British man noted: 'Unbelievable. What a disgrace. I thought the yanks had their house in order. Rona or no rona, the show must go on.'
'So disappointed!' said another woman.
'My husband got me tickets for Christmas and we were looking forward to it so bad! I guess we'll have to wait until Avril Lavigne announces a tour since we're also huge fans of her.'
The Can I Get It singer pledged to reschedule the canceled shows - but gave no indication of when that could be.
She added: 'We're going to reschedule all of the dates, we're on it right now, and I'm gonna finish my show and get it to where it's supposed to be. So I'm so sorry it isn't possible. We've been up against so much and it just ain't ready. I'm really sorry.'
The team had implemented intense COVID protocols.
The production required ticket-holders to show proof of COVID vaccination, and also display a negative-COVID test within 48 hours of the show.
A rapid-test station was being set up Thursday afternoon at the former Rao's Restaurant space, and another across the Strip at the Flamingo, to handle the influx of those needed on-site testing.
A choir of 60 singers, all hired in Las Vegas, had passed auditions on January 5 to participate in a 'Skyfall' opening number, according to The Las Vegas Review-Journal. The original call was for 100 singers, but only 60 could show up.
Hospitalizations in Clark County, Nevada - which encompasses Las Vegas - are approaching the record for the pandemic, with 1,872 people hospitalized statewide as of January 18.
The record was set December 13, 2020, with 2,025 patients.
The test positivity rate is 37 percent, compared to a seven-day average of 18.95 percent in New York City, which has passed the Omicron peak.
Her dramatic decision came as other performers felled by COVID, such as Hugh Jackman, swiftly rescheduled their performances and were back on stage in New York within weeks. He resumed Broadway performances on January 6, having tested positive for COVID on December 28.
A worker is seen inside the Colosseum on Thursday, as Adele's shows were cancelled
Staffers are seen leaving the venue on Thursday, after Adele's shows were called off
An empty conference room inside the Colosseum, after the show was cancelled
Billboards still promoted Adele's shows on Thursday, despite the cancellations
The Strokes cancelled their New Year's Eve show in Madison Square Garden, but have already rescheduled it for April 6.
How COVID has hit Vegas
January 2022 - David Lee Roth cancels his nine Vegas 'retirement shows'
December 2021 - Magic Mike Live closed for several days due, reopening December 27
October 2020 - Sting postpones his residency at the Colosseum until spring 2021. It is then postponed again until October 2021
March 13, 2020 - The Jonas Brothers canceled their eight-date residency at the Park MGM
March 12, 2020 - Cher cancels her Vegas residency
Also at Madison Square Garden, Billy Joel announced on January 11 he was pushing his January 14 performance to August 24th.
Celine Dion, who previously had an incredibly lucrative Las Vegas residency, announced on January 15 she was cancelling the remaining 16 dates of her North American tour due to 'severe and persistent muscle spasms which are preventing her from performing'.
Other groups have been creative in compensating for the COVID challenges.
When Dead & Company's guitarist John Mayer and drummer Bill Kreutzmann tested positive, they were replaced by other musicians - although of course with a soloist that was unlikely to appease everyone.
One fan accused Adele of 'crocodile tears', pointing out that the singer had canceled her shows before.
Another said: 'Same tears when she cancelled our Wembley tickets, still waiting for the rescheduled concert for her uk fans.
'Got refund took a while (trains, hotel didn't tho).
'the point is when u cry each time and send email saying sorry and when I get better I will do a concert for all that missed the show that she supposed to do. But she doesn't it's a bit crocodile tears4me.'
Another complained: 'When it's your bday and your bday present was Adele tickets to her opening night and she cancels not even 24 hours before.'
Gillian Rowland-Kain, 32, was already on her flight to Las Vegas from New York for Friday's opening night show when she found out about the cancellation via social media.
'I was furious that Adele waited so last minute to make this call,' she told the BBC.
'I recognize it's not a call any artist wants to make but she would've known yesterday that the show wouldn't be ready by tomorrow.
'Her lack of notice is astounding. I'm angry and frustrated.'
Rowland-Kain, who is from Brooklyn and traveling to Vegas with her twin sister, added that the last-minute cancellation felt 'like a slap in the face'.
Josh Chavis, from Kansas City, says his wife Heather paid nearly $1,800 for her hotel and flights to Vegas for a show this weekend.
He said even Adele announcing it a few days sooner 'would have made all the difference' in terms of refunds.
'We recognize that things are hard for everyone, but this is a huge misstep on the part of both the performer and those responsible for putting the show together.'
More to come: The songstress wrote that the dates for her residency — which would have started on January 21 and run through April — would be rescheduled soon
A nightmare: 'We've tried absolutely everything we can to put it together in time and for it to be good enough for you, but we've been absolutely destroyed by delivery delays and COVID,' she sobbed
Dropping like flies: 'Half my crew and team are [ill] with Covid and still are, and it's been impossible to finish the show,' she continued, adding that she had been awake 'over 30 hours' trying to get the show ready
In 2017, the singer was forced to cancel her final tour dates at Wembley Stadium in London after damaging her vocal cords. She then underwent surgery.
Adele's Vegas residency in numbers
24 - shows she was due to perform
4,100 - seats in the Colosseum
$1.5 million-$2.2 million - expected in ticket sales per performance
$685,000 - Adele's paycheck per performance
$220 million - how much the singer is worth
$85 - cost of the cheapest ticket, before fees
$30,000 - how much tickets were changing hands for online
Five - years since Adele has given a public concert
The Weekends With Adele' residency was announced in November, but the run up has not been smooth.
Adele and her ex-husband, Simon Konecki, split up in 2019 and she found her life under the spotlight once again.
'I'm still not fully over it, of me choosing to dismantle my child's life for my own makes me very uncomfortable,' she said on November 19, in an interview with CBS.
She and Konecki share a nine-year-old son, Angelo.
'I don't feel guilt, I just feel somewhat selfish sometimes.
'I know I am nearing my goal of finding my happiness. No one ever makes me do what I don't want, but I was really ignoring myself for a long time, which was wild to me when I realized it.
'I knew as an adult, Angelo would be livid with me for doing that. I knew that when he became an adult, he would be furious at me. And I didn't want that either. It was hard work.'
Adele, who is now dating sports agent Rich Paul, went on to say that explaining the split to Angelo was 'really hard' for her.
In an emotional track from her album 30, entitled My Little Love, the singer includes audio recordings from conversations with her nine-year-old in which he attempts to stop her crying amid her 2019 divorce, which is the key subject of the record.
Adele continues in the tearful voice notes: 'You know Mummy doesn't like anyone else like I like you, right? Mummy's been having a lot of big feelings lately, I'm confused and I don't know what I'm doing.'
In more voice notes to her son she says: 'I love your dad because he gave you to me... I've had a bad day, I'm very anxious...
'I feel very paranoid, stressed, and I'm hungover which never helps. I feel like today is the first day since I left him that I actually feel lonely — and I never do. I just feel really lonely and frightened, and I'm worried I might feel like this a lot.'
The Rolling in the Deep singer then told Oprah Winfrey in the accompanying interview that after the release of her first single Easy on Me from the new album 30, her son was taken aback by her popularity.
Adele in November speaking to Oprah Winfrey, where she opened up about her traumatic past year
Adele and Oprah with her sports agent boyfriend Rich Paul, who represents LeBron James
When Adele and Konecki split up in 2019, the star's spokesman announced: 'Adele and her partner [Simon Konecki seen left] have separated. They are committed to raising their son together lovingly. 'As always they ask for privacy. There will be no further comment'
She said: 'There was like a hundred thousand people waiting [and] you had all these likes,' she recalled Angelo saying. 'Then he was like, 'People really like you.' '
Adele then discussed her hopes for her son's future with the chat show host, saying she only wants for him to be a 'good and happy person.'
'I don't expect anything of him,' she explained. 'I don't care what his career is, as long as he's passionate about whatever it is that he does and that he's happy.'
In the interview Adele also revealed that adjusting to being a single parent and her divorce was a 'process' and 'exhausting'.
The Easy On Me hitmaker was scheduled to perform two shows at the venue every weekend until April 16, 2022, for a run of 12 weeks.
She was expected to rake in $2 million in ticket sales for each show, taking home $685,000 a show - a new record - and pre-sale tickets made $50 million for the venue, according to Billboard.
The eye-watering fee would make the British megastar one of the highest-paid female stars in the history of Las Vegas residencies.
The price tag for the Weekends With Adele at Caesars Palace's Colosseum starts at £700 and ranges to £9,000 plus for the best seats in the house.
Adele, already worth an estimated $220 million, was due to have access to Caesars $50,000-a-night private suite throughout her residency, which comes with a butler, executive assistant, chauffeur and security.
The current record for revenues made by Las Vegas residencies belong to Celine Dion, who took in more than $681 million for her residencies A New Day.
The residency ran from 2003-2007.
According to Billboard, Elton John's Red Piano series from 2004-2009 took in an average of $673,000 in sales, while Britney Spears' Piece of Me show from 2013-2017 averaged around $555,000.
In 2011, Rod Steward signed an eye-watering $50 million contract for 18 shows in Las Vegas at the Colosseum, where Adele was set to perform, making $2.7 million per show.
The 4,100-seat Colosseum at Caesars Palace in Las Vegas, Nevada - where the farthest seats back are only 120 feet from the stage
The Colosseum at Caesar's Palace, modeled on classical Roman architecture
Adele's residency had already gotten off to a bumpy start after her most dedicated fans were outraged at sky-high ticket prices.
Tickets went on sale on December 8 via Ticketmaster's Verified Fan program, with the cheapest seats in the back going for $85 before fees, while premium seats closest to the stage sold for about $680.
But all of the shows sold out within minutes due to incredibly high demand, and sellers began charging astronomical prices on resale markets, boosting the prices of tickets to anywhere from $1,000 to as much as $37,000.
Fans could only buy tickets if they applied for the Verified Fan program and were sent a code to give then access, meaning many fans never even had a chance to get seats before scalpers took over.
Ticketmaster is offering refunds beginning Thursday, through 30 days, with new dates to be announced.
A spokesman for Caesars said: 'We understand the disappointment surrounding the postponement of WEEKENDS WITH ADELE.
'Adele is an incredible artist, supremely dedicated to her music and her fans. Creating a show of this magnitude is incredibly complex.
'We fully support Adele and are confident the show she unveils at The Colosseum at Caesars Palace will be extraordinary.'
Outrageous prices: Adele residency got off to a bumpy start when tickets sold out within minutes in December, leading scalpers to boost prices on the resale market from $1K to as much as $37K; seen in October in LA
VEGAS' BIGGEST EARNERS
1. CELINE DION - $681.3million
Celine Dion is one of Vegas' longest-standing performers and made $476,000 per show during her lengthy stint on-stage.
Celine in Vegas in 2006
She has played 427 shows. Her two residencies, A New Day, which ran from 2003 to 2007 and Celine from 2011 to 2019 combined to gross $681.3 million and sell 4,555,752 tickets, according to figures reported to Billboard Boxscore.
Her wealth is now estimated at some $800 million. Her 2019 earnings alone topped over $37 million.
2. BRITNEY SPEARS - $140million
In 2013, Britney Spears signed a two-year residency at Planet Hollywood Hotel and Casino in Las Vegas. The 2014 to 2015 leg of the shows were so successful that she signed on to extend the residency for another two years.
The shows wrapped up in December 2017. She made $475,000 per show, where over four years - around 1,500 days - she performed nearly 250 shows.
3. ELTON JOHN - $131million
The Million Dollar Piano was Elton John's residency at The Colosseum at Caesars Palace, which launched in 2011 and ran until 2018.
Jennifer performing in Vegas in 2019
He made $500,000 per show in the incredibly lucrative performances.
4. JENNIFER LOPEZ - $120million
Jennifer Lopez signed a residency with Planet Hollywood that would pay her $350,000 per show between 2016-2018. TMZ previously claimed.
In August 2016, the residency raked in over $1million in ticket sales — the highest gross in Planet Hollywood history, Billboard reported.
5. CHER - $97million
Cher’s Classic Cher residency also took place at The Colosseum. She performed 192 shows during the nearly three years she performed at the venue and raked in nearly $100million.
6. LADY GAGA - $75million
In 2017, Lady Gaga penned a two-year contract for a residency at MGM Park Theater. The deal earned her an incredible $75million. The sum meant she was earning an incredible $1million per performance.
Rod pictured in Vegas in 2012
7. ROD STEWART - $50million
In 2011, Rod Steward signed an eye-watering $50million contract for 18 shows in Las Vegas at the Colosseum, Caesars Palace.
The vast pay cheque meant the star was raking in $2.7million per show - making his Vegas' highest paid star with Rod Stewart: The Hits in Vegas. Between 2011 and 2018, the show raked in $53,911,159 in profits.
8. BRUNO MARS
In 2019, Bruno Mars signed up for a mini Vegas residency for 11 shows at MGM Park. While his earnings are unknown, it was reported in 2016 that he was offered $950,000 per show to become a Sin City resident.